FAQs

Topics

United States

Shipping in 1 to 8 business day:

  • Orders of $200 and more (before tax): FREE delivery.
  • Orders of $199 or less (before tax): $10 CAD shipping fee applies.

PST/HST applies according to province. Our warehouse is in Montreal, Canada.

Canada & International

Click here to visit our Canadian website.

Frequently Asked Questions

  • When will I receive my order?

    Except for pre-orders, please allow one to two business days for our team to fulfill your order from time of purchase. Orders placed Friday afternoon through Sunday will be shipped on the following Monday. For average delivery times, see your selected delivery method and destination country.

  • How can I track my order?

    Once your order has been processed by our team, you will receive an email confirmation with a tracking number, or a notification that your order is ready for pickup, depending on your selected delivery method.

  • Can I change or cancel my order?

    If your order is still being processed: we will be happy to adjust or cancel your order as you desire. Simply write us at  hello@maguireshoes.com indicating your order number and your requested changes.

    If your order has already been shipped: please wait until you have received the package and initiate a return or exchange. Returns and exchanges are accepted within 30 days as per our return policy.

  • What should I do if I have not received an order marked as delivered?

    Using your tracking number, double check the shipping status of your delivery. Verify that you have not received a paper delivery notice indicating that no one was home, and that it is being held for pickup at your local post office. Verify that it was not delivered to a neighbour by mistake or hidden somewhere outside your front door. If you still cannot locate your delivery, write us athello@maguireshoes.com. Include your order number in the email and we will investigate the situation.

  • What should I do if I receive a product different from what I ordered?

    We prepare every order with care, but sometimes mistakes can slip through. If you have received an item different from what you ordered, write us at hello@maguireshoes.com so we can reserve the correct item for you. We will then supply a pre-paid shipping label to return the erroneous merchandise.

Refund Policy

Although we always want you to love your new purchase, we understand that sometimes it’s not the right fit.

To be eligible for a return, the item must be in its original packaging, unworn, and in the condition it was received in. When trying on footwear, make sure to wear clean socks and to walk on a carpeted surface to protect the outsole. 

If the product is not in its original state, we will be unable to accept returns or exchanges for incorrect size selection. We are not responsible for personal injury resulting from the wear of our products and/or incorrect size selection.

Please note that shipping fees from the original order are non-refundable. All international orders (outside US and Canada) are final sale - nonrefundable & not exchangeable.

Please note that we monitor return activity by customers. If we detect a potentially abusive return activity from a customer, that customer will be notified by email that Maguire will deduct every future return shipping fee from their refund.

Regular priced items

  • From the date of reception, merchandise can be returned within 30 days and refunded back to your original form of payment. 
  • A 5$ return fee will apply on all returns by mail.
  • In store returns are free of charge.
  • All international orders (outside US and Canada) are final sale - nonrefundable & not exchangeable.

Sale Items

  • Refunds to store credit or exchanges are accepted for purchases of discounted items. However, these procedures are only possible within 10 days following the reception of the order. 
  • Shipping charges for returns by mail are at the customer’s expense. 
  • Please contact our customer service team at hello@maguireshoes.com to request returns of sale merchandise.

Holiday Return Policy

During the Holiday season, we’re extending our return period for all orders of full-priced items placed between November 15th and December 24th!

All return requests will be accepted until January 24th, 2026. You can either ship your order back by mail or return it in store.

Frequently Asked Questions

  • How do I return an item?

    Initiate a return in the USA

    In store

    • Drop by one of our US boutiques or pop-up stores and we’ll process the return free of charge.

     By mail

    Click here to request your prepaid return shipping label.

    • Once our team has approved your request (1-2 business days), you will receive the shipping label by email. Print the return label in the email attachment.
    • Place the shoes in their original box. Ship the box in a bag. A repacking fee of $5 applies for significant damage to the shoe box or if the shoe box has been used as the shipping box. 
    • Affix the shipping label to the outside of the parcel.
    • Ship the item back to us by dropping off the parcel at a Canada Post service counter or post office.
    • Once the returned item has been received and inspected by our team, you will receive an email confirmation, and a refund will be issued via the original payment method.  A 5$ return fee will apply on all returns by mail.
  • How do I exchange an item?

    Our inventory system does not process exchanges. If you wish to exchange an item you have purchased, follow the instructions above to make a return, and then place a new order for the replacement item immediately while it is still in stock.

    Once we have received and inspected the returned item, our team will send a confirmation by email and a refund will be issued by the original payment method. If you have paid delivery costs for the original order, write to our team and we will be happy to offer you free delivery on your exchange.

  • How do I return an item in the United States?

    Please visit our US website.

  • How do I return an international order?

    All international orders (outside US and Canada) are final sale - nonrefundable & not exchangeable.

  • How do I return an Altitude Sports order?

    Returns for orders made from Altitude Sports will be processed through their return procedure.

  • Can I return an online order in store, and/or vice versa?

    Exchanges: Yes, no problem!

    Returns: All online purchases can be returned at our Montreal or Toronto stores. However, in-store purchases can not be reimbursed online, as refunds can only be granted through original payment method. If you are unable to visit one of our stores, a store credit can be issued for a mail-in return.

  • Does the same policy apply to pre-ordered items?

    Yes. You have 30 days from the date of reception of the item to issue a return or an exchange.

  • I bought an item and the price was reduced shortly after, can I get a price adjustment?

    Yes, we will adjust the price on a product if the purchase was made within 14 days of purchase and the product is still in stock. To process your price adjustment, contact our team at hello@maguireshoes.com within the 14-day period mentioned above.

  • I wore an item a few times, and then realized I got the wrong size. Can I return the item?

    Unfortunately, the item can not be returned as it will exhibit signs of wear, as stipulated in our return policy. To be eligible for a return, an item must be in its original condition and packaging.

Maguire Warranty

As our products are hand made, individual items may exhibit variations, irregularities, or manufacturing defects.

To be covered under our warranty, the product must have been purchased at regular price during the past six (6) months. All faults which are determined by our team to be manufacturing defects will be repaired free of charge. Please note that we prioritize repair and restoration as a means to reduce environmental waste, even though it can be more costly in time and labour.

Please note that we are not responsible for any damage or alteration resulting from use of the product, incorrect or otherwise; incorrect size selection; improper storage or maintenance; or accident. Our warranty does not apply in these situations.

Maintenance

The wear and tear of a shoe varies enormously according to the wearer and the care given it. Our products, while high quality, are delicate and require special care. We recommend that you avoid wearing them in rain or snow, as this could cause premature wear, particularly to the sole or materials. Store them away from the sun and take care to avoid scrapes and rubbing that could alter the appearance of the leather or suede.

Specific care recommendations for each product can be found in the respective product sheet. Our favourite care products can be found here. We recommend that you always test the product on an inconspicuous area to see if you like the result. When in doubt, a visit to your local cobbler is a good investment and can save you a lot of trouble!

Frequently Asked Questions

  • I purchased a product and I believe there is a manufacturing defect. What can I do?

    Write us a message detailing your concern, along with some photos of the product, and we will evaluate the situation. Reach us at hello@maguireshoes.com.